Every cancellation
has a story
Stripe tells you a subscription was cancelled. ByeWhy tells you why. Install in one click, and every cancelled customer gets a short, branded survey automatically. Collect real, specific reasons instead of Stripe's generic cancellation categories.
Free to start. Nothing to build. Results live in the Stripe dashboard you already use.
Zero risk to try
No monthly fee, no payment method required at install, and your first 3 completed surveys every month are free forever. Most small teams pay nothing, ever.
Signal, not guesswork
"Too expensive" and "no longer needed" tell you nothing. ByeWhy asks the follow-up questions that actually explain churn and lets you act on it.
Fits the workflow you have
No dashboard to log into, no integration to maintain. ByeWhy lives inside Stripe, next to the subscriptions and customers it's already reporting on.
Capture, understand, and act
Turn subscription cancellations into retention opportunities.
Automatic churn surveys
Surveys go out automatically when a subscription is cancelled. Configurable delay and reminder schedule keep response rates high.
Why they really left
Ask primary reason, missing features, likelihood to return, and more. Custom questions let you dig into what matters for your business.
Feed insights into retention
Responses flow into your Stripe dashboard and API. Spot trends, prioritize product improvements, and reach out to win-back prospects.
Everything you need, none of the setup
From branded surveys to trend charts, CSV export, and a full REST API. ByeWhy ships with everything a churn program needs, included at every volume.
Branded survey emails
Automatic, professional surveys sent right after a customer cancels — themed with your logo and colors.
Custom questions
Enable or disable preset questions, or add up to 5 of your own to dig into what matters for your business.
Trend charts and analytics
Response rate, invited vs. responded, and churn trends over time visualized right on the Stripe subscriptions page.
One-click CSV export
Export every response, filtered by product or date range, for spreadsheets or your favorite BI tool.
REST API
Pull responses and recipients programmatically into your CRM, warehouse, or internal dashboards.
Customizable email settings
Set the sender name, subject line, and reply-to address so surveys sound like they came from you.
Promo code incentives
Attach a Stripe promotion code to your survey to boost response rates and open the door to a win-back.
Bounce visibility
See bounced or invalid emails, kept out of your billing so you never pay for a survey that never arrived.
Pricing that scales with you
You get 3 free completed surveys every month, then it's $1 per completed survey, capped at $100/month.
No plans to pick, no base fee, ever.
Some examples:
Small business
- Every cancelled customer surveyed
- 3 completed responses, all free`
- Full dashboard and API access
Most small teams never pay a cent. The free tier resets every calendar month.
Growing business
- First 3 responses free
- 17 more responses × $1
- Same features, same dashboard
You only ever pay for completed responses. Never for surveys sent but ignored, or for bounced emails.
Large business
- Billing stops dead at $100
- Surveys keep sending past the cap
- Responses keep flowing in, free
No runaway bill. Even at high volume, ByeWhy never costs more than $100/month.
How billing actually works
- Automatic churn survey delivery on every cancellation
- 10 preset questions, plus up to 5 custom ones
- CSV export, REST API, and charts included at every volume
- Customizable sender name, subject line, and reply-to
- Bounced and unanswered surveys never count toward billing
- No payment method required to install and start collecting
Add a payment method any time via Stripe's Billing Portal. Survey emails pause until you do, but every response you already have stays visible in your dashboard.
Install in Stripe — it's free to start