See why they left
before it's too late
ByeWhy sends feedback surveys automatically when customers cancel their subscriptions. Learn the real reasons for churn, spot patterns, and turn insights into action.
All from your Stripe dashboard.
Capture, understand, and act
Turn subscription cancellations into retention opportunities.
Automatic churn surveys
Surveys go out automatically when a subscription is cancelled. Configurable delay and reminder schedule keep response rates high.
Why they really left
Ask primary reason, missing features, likelihood to return, and more. Custom questions let you dig into what matters for your business.
Feed insights into retention
Responses flow into your Stripe dashboard and API. Spot trends, prioritize product improvements, and reach out to win-back prospects.
Features at a glance
Everything you need to turn cancellations into learning and win-back oppportunities.
Email surveys
Professional, branded surveys sent to customers right after they cancel.
Custom questions
Choose from preset questions or add your own. Tailor feedback to your product.
Response analytics
View responses per subscription, aggregate stats, and trends in Stripe.
Bounce visibility
See bounced or invalid emails and keep your list clean for future campaigns.
Simple pricing
Install for free and only pay when you get value. No hidden fees.
Free
- Automatic churn survey delivery
- Core survey questions
- Customizable questions
- Response dashboard in Stripe
- Bounce tracking
- First 3 completed surveys free each calendar month
After the first 3 surveys each month, we charge $1 per completed survey thereafter up to $100/month.
We continue sending surveys and collecting results, but we don't bill beyond $100. No runaway pricing here.
Install in Stripe