Canceling stops ByeWhy from sending any more survey invitation emails and ends future billing. It's a two-part process: cancel the subscription in Stripe's Billing Portal, then uninstall the app itself. Uninstalling alone isn't enough — cancel first so the subscription doesn't keep running behind the scenes.
1. Open the Billing tab
From the app's settings, go to the Billing tab and click Manage subscription and payment method.
This opens Stripe's hosted Billing Portal in a new tab.
2. Cancel the subscription
In the portal, find your ByeWhy plan and click Cancel subscription, then confirm. Stripe may ask why you're canceling — that's optional feedback for us and doesn't change anything about the cancellation itself.
3. Uninstall the app
Back in your Stripe Dashboard, go to Apps → Installed apps, find ByeWhy - Churn Surveys, open the ... menu at the end of the row, and choose Uninstall.
Uninstalling removes your access to the app, including the dashboard of responses you've already collected. If you want to stop emails but keep that access, skip this step and disable email delivery instead — see "Just want to pause, not cancel?" below.
What happens next
- You'll still be charged once, at the end of the current calendar month, for any chargeable responses already accrued — see Understanding Charges for how that's calculated. Nothing further is billed after that.
- No new survey invitation emails go out, effective immediately once the subscription is canceled.
- If you'd also like your stored data deleted after uninstalling, contact [email protected].
Just want to pause, not cancel?
If you'd rather keep the app installed and pick this back up later, you don't need to cancel at all. On the General tab, check Pause email delivery. No new invitation or reminder emails go out while it's on, so you won't be charged for new responses, but you keep full access to everything already collected in your dashboard. See General Settings for details.